Do I need to Register my STR as a business?
Yes, you will need to register your STR as a business to operate a STR Permit. You can contact businessregistration@cabq.gov or go their website to obtain the Registration.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at BLT.str.support@govos.com and by phone at (888) 751-1911.
Can I manage multiple Short-Term Rentals with one login?
Yes - to do so, click "Add or remove accounts from your user login by clicking here". You will need your 6 digit Business License Number and GovOS Activation Code to connect to an existing property record.
Can a Short-Term Rental have more than one user?
Yes, each Short-Term Rental can have an unlimited number of users. Each user is required to provide the 6 digit Business License Number and GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or misplaced the letter with my activation code. What do I do?
Contact GovOS support at BLT.str.support@govos.com or (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
I need to close my account. What do I do?
Account closure requests are processed by the local jurisdiction upon request from the account holder. The GovOS support team is not authorized to directly close your account.
To close your account, please contact the City of Albuquerque at businessregistration@cabq.gov and treasurypayment@cabq.gov.
Please include the following in your email to the City:
If you would like to follow up on your closure request once it has been sent, please contact the City of Albuquerque at businessregistration@cabq.gov and treasurypayment@cabq.gov or call 505-924-3890.
How do I amend a return?
Tax form amendment requests are processed by the local jurisdiction upon request from the account holder. The GovOS support team is not authorized to amend returns.
Please email the City of Albuquerque at treasurypayment@cabq.gov requesting to file an amended return.
In the email please include:
If you would like to follow up on your amendment request, please contact the City of Albuquerque at treasurypayment@cabq.govor call 505-768-2129.
What payment types are accepted by the City through GovOS?
Albuquerque accepts e-check as well as the following major credit cards: Discover, Mastercard, AMEX, and Visa.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Short-Term Rental?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://albuquerque.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the Short-Term Rental.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
Can I renew or manage an existing permit with the City through GovOS?
Yes. Permit renewals will be initiated based upon the expiration date of each permit. You will be notified of available actions when a renewal permit requirement is upcoming.
